What causes your restaurant to have customer attrition, and in fact, customers will not return to your restaurant after visiting you once, and as a result, your customers will decrease.
1) lack of order and coordination among employees
The restaurant is one of the jobs where the work is done as a group and team, so for it to have a good and appropriate output, it is necessary that all members and employees from the lowest position to the highest position, which is the restaurant manager, perform well. do and be responsible in group work, you can’t prioritize one thing over another, but the smallest work is effective on the result, so everyone should be coordinated and do things in a timely and accurate manner. seeing that they are the kitchen staff, he finds desire to attend such a restaurant.
3 benefits of teamwork
Coordinated teamwork has many benefits, but three of the most important are:
Speed
Increase profitability
Customer satisfaction
In fact, these three things affect each other when your speed in doing work is high, as a result, the customer will be more satisfied with you, and customer satisfaction will increase profitability and income.
2) Ignorance of buying suitable food products
The person you consider to be responsible for buying in the kitchen must be fully aware of the characteristics of quality food in order to be able to prepare quality products.
3) Buying low-quality food
Before all these things that have been mentioned, the quality and taste of food is very important and if you do not pay attention to the quality of your food, then the taste of the food you serve will be unpleasant for the customer and they will not come back to your restaurant. He regrets coming back.
4) Inexperienced cook
Inexperienced and inexperienced cooks may bring your restaurant to the brink of destruction, because no matter how well the purchasing manager acts with awareness and prepares quality and organic food, if the cook is not able to use these foods well and combine It will not do any good to create something delicious.
After the purchasing manager did a good job and bought first-class and high-quality food, and the chef was able to create a delicious combination using the food, then it’s time to serve the food to the customer. This is where the waiter works. The food starts and he must be able to serve the food well to the customer, how he can act well and with what manners to serve the food, you can read the article about the waiter in the content section of KMC. In short, we would like to say that the person who works in this position must know manners and social relations, have high social relations in order to be able to provide good service.
5) Not having a website to order or reserve a table
In today’s world, due to the lack of time and the need to do things faster, if you don’t have a website with this topic, your customers will decrease.
6) The atmosphere of the restaurant is not pleasant
The interior design and interior space of the restaurant has a positive effect on the mood of the customer and if you do not pay attention to the interior design of your restaurant, your restaurant will lose its charm.
7) Inappropriate pricing
One of the things that the customer pays attention to when choosing your restaurant is the price of the food on the restaurant menu. If you set prices without a goal, less people will come to your restaurant.
8) Act according to the standard in serving food
You must make sure that the food you want to offer to your customers is standard and does not change its taste because the customer will come back to your restaurant for the same taste and smell and if that taste is not the same. If you don’t taste the old one, you will be dissatisfied. The mistake of some restaurants is that they start very strong and strong at the beginning of the establishment, but they don’t continue the same process and in general they lose their customers slowly.
Customer satisfaction is very important
All these things that have been stated have the same meaning and concept. You must be able to satisfy the customer, but if we want to summarize why the customer should be satisfied, we can point to three words.
Profit
Development
popularity
Yes, if the customer is satisfied with you, these three things can be done, but in case of dissatisfaction, unfortunately, the business will fail.